Stop Donating EBITDA

Stop Donating EBITDA

If your best weekends sell out and you still feel nervous raising rates, you’re donating EBITDA to your guests and calling it hospitality.

Most owner-operators I represent in transactions have more upward rate mobility than they’re using, and they’re constrained by habit, a fear of upsetting repeat guests, and an unspoken belief that charging more requires permission from the market. That belief feels polite, and it turns into a margin problem fast.

Guests can resent price when it feels arbitrary, sudden, or unearned, and they punish inconsistency when last month’s “favorite room” becomes a different experience at a different number. When you raise rates with simple rules and a clear standard behind them, you give good guests predictability, and you give yourself the room to keep delivering what they came for.

Here’s a clean way to take rate without guessing:

• Pick 20 sure-thing nights over the next 60 days and raise your best available rate meaningfully, then add minimum stays and hold back your best rooms until you see how those nights sell.

• Remove the two discounts you regret most and replace them with terms-based offers, such as advance purchase, longer-stay advantages, and value-adds that don’t become permanent entitlements.

• Watch how fast those nights book and how many people bail. If they still fill at roughly the same pace and cancellations don’t spike, you’ve earned the next rung on the ladder.

Run this for 30 days and you’ll learn something decisive. You’ll discover you’ve been undercharging, or you’ll discover exactly where execution has to tighten to justify the premium, and either outcome improves the business.

ADR is the blunt instrument that moves EBITDA in boutique hotels, and EBITDA is what determines valuation when you sell the asset or bring in an investor. If you treat rate as a social negotiation, you’ll price your own exit like an amateur.